Returns, Refunds & Germination Support

We want you to feel confident when ordering from Nirvana Shop USA. This page explains how to request a return, report an issue with your order, and receive support for germination-related concerns.

Quick overview

• 30-day returns: Request a return within 30 days of receiving your order.
• Unused items only: Returns must be in their original condition and packaging, with proof of purchase.
• Damaged or incorrect items: Contact us as soon as possible after delivery so we can review the issue.
• Germination support: Report seed or germination concerns within 60 days of receiving your order.
• Refund processing: Approved refunds are issued to the original payment method within 10 business days after approval.

How to request a return

To request a return, please contact our customer care team at usa@nirvanashop.com within 30 days of receiving your item.

Please include your order information and a brief explanation of why you would like to return the item. Returns sent without first contacting us and receiving approval cannot be accepted.

Return eligibility

To be eligible for a return, the item must be:

• In the same condition in which you received it;Unused and nworn;
• In its original packaging, including any applicable tags; and
• Accompanied by a receipt or other proof of purchase.

Once your return is accepted, you can send it to the following address:

Return address

Nirvana Warehouse
244 Fifth Avenue, Suite M240
New York, NY 10001
United States

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is defective, damaged, or different from what you ordered, contact us immediately at usa@nirvanashop.com.

Our team will review the issue and work with you to determine the appropriate resolution.

Germination support

Seeds are living products, and successful germination can be affected by storage, handling, and growing conditions. If you experience a seed or germination issue, please notify us within 30 days of receiving your order.

After this 30-day period, we are unable to provide replacements because we cannot verify the environmental or handling conditions that may have affected germination success.

For best results

• Store seeds in a cool, dry, (fridge) and dark environment.
• Use a proven germination method.
• Keep relevant order details available when contacting customer care.

For helpful guidance, visit our germination guide.

Exchanges

The quickest way to receive a different item is to return the original item. Once the return has been accepted, you may place a separate order for the product you would prefer within the same price range or we will send you a giftvoucher for the same amount.

Refunds

After we receive and inspect your return, we will let you know whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card provider may need additional time to process and post the refund.
OR:
We will provide you a giftvoucher with the same amount of money.

If more than 15 business days have passed since your refund was approved, please contact us at usa@nirvanashop.com.

Important

Bonus seeds aren’t covered by the guarantee!

Need help?

For questions about a return, refund, replacement, or germination support, email us at usa@nirvanashop.com. Please include your order number so our team can assist you as efficiently as possible.